Frequently Asked Questions

General Questions

Q: What types of products do you offer?
A: We specialize in high-quality sports equipment, team uniforms, and accessories, protective equipment, apparel, and custom teamwear.

Q: Do you sell to individuals or just teams?
A: We’re happy to serve both! Whether you're ordering for a full team or just need gear for yourself, we’ve got you covered.

Orders & Shipping

Q: How long does it take to process my order?
A: Most in-stock items ship within 3-5 business days. Custom or made-to-order products may take longer depending on production time.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all team-size orders. For smaller individual orders, a small flat-rate shipping fee applies. Expedited shipping options are also available for an additional charge.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a confirmation email for the expected delivery date.

Custom Uniforms & Apparel

Q: Do you offer custom uniforms or printing?
A: Yes! We offer custom team uniforms with options for player names, numbers, logos, and more. Reach out to us for a quote or to get started.

Q: What’s the turnaround time for custom uniforms?
A: Custom uniform orders typically take 2–3 weeks from final artwork approval to delivery. Rush options may be available—please contact us for details.

Returns & Exchanges

Q: What is your return policy?
A: Custom or personalized products are non-refundable unless there’s a defect or error on our end. If there is ever an issue with your order, we’ll work with you to correct the error and make sure you’re completely satisfied. Your happiness is our priority!

Q: How do I start a return or exchange?
A: Email us at allstargamewear@gmail.com with your order number and reason for the return. We’ll guide you through the process.

Product Questions

Q: How do I know which size to order?
A: Sizing can vary between products and brands, so it's always best to double-check before ordering. If you're unsure, contact us and we'll be happy to guide you to the right fit for your needs.

Q: Are your bats, balls, and helmets league-approved?
A: Yes, most of our gear meets USA, USSSA, or NOCSAE standards. Check the product description for specific certifications.